Privacy policy

Introduction

FoxPlay offers a variety of online and mobile gaming options. Our Privacy Policy applies to the use of our “Services,” including games, products, content, and other platforms operated by FoxPlay. This policy outlines how we handle information, your rights, and choices.

As a service provider, FoxPlay develops and releases social games for web and mobile devices on behalf of our partners. In this Privacy Policy, references to “FoxPlay,” “we,” “our,” or “us” pertain to FoxPlay Inc. and associated entities under common ownership. “Partners” refers to companies receiving our Services, such as Delaware North Companies and Pechanga Resort Casino, subject to potential changes at FoxPlay’s discretion.

The purpose of this Privacy Policy (referred to as the “Policy”) is to inform you about the collection, usage, and disclosure of information, both from you and third parties. It encompasses our website at www.casinofoxplay.com, other websites, social media pages, games on social networks, our mobile site, and downloadable mobile applications, collectively known as the “Service.” Ensuring visitors’ privacy while using our Service is a top priority.

By utilizing the Service, you explicitly agree to the collection, usage, storage, and disclosure of information as outlined in this Policy. If you do not consent to FoxPlay’s collection, storage, usage, or sharing of your information as described in this Policy, please refrain from playing FoxPlay’s Games or utilizing the Service. Please note that FoxPlay may amend this Policy periodically, so we encourage you to check for updates regularly.

Information We Collect and How We Collect It

Direct User Input

We gather and retain any information directly provided by users, particularly during account creation or profile setup.

When utilizing our Services, users have the option to supply information directly (e.g., during account registration). This data is stored within our systems and utilized as outlined in this Policy.

Certain Services or games may require registration or account creation. During these processes, users may be prompted to input details such as:

  • First and last name
  • User-generated username
  • Gender
  • Date of birth
  • Email address
  • Password
  • Other relevant information aiding in account verification or service improvement
  • Users may also choose to create a player profile visible to other FoxPlay users. This profile may include components like:
  • Profile image
  • Full name
  • Game username
  • Gender
  • Biographical details (e.g., age)
  • Approximate location (provided by the user)
  • Links to social media profiles
  • Information about gaming activities
  • A player ID, generated by us, used for identification across our platforms

Should users decide to share their mobile phone number (including for SMS services), we will also collect and retain that data.

Contact Details

We collect information regarding users’ contacts, provided they have obtained explicit consent from these contacts before sharing their information with us.

We provide the option for you to import your address book contacts or manually enter them, enabling you to locate and invite your contacts to join you through our Service. It’s important that you obtain consent from your contacts before sharing their information with us. Additionally, we may receive data about you from other FoxPlay users who have added their contacts. This contact information is used to facilitate connections between you and your contacts within our Service. Should you wish to remove any stored contacts, you can follow the instructions within the Service or contact us directly (refer to Section 15 for contact details), and we will promptly delete them. Please note that we do not retain any passwords needed to access your address book.

Information Resulting From Your Usage of the Service

We will gather data on how you utilize and engage with our Service.

When you use our Service, we’ll collect information on your activities, including the duration and frequency of gameplay, the game features you interact with, your interactions with other players, your purchases, your progress, and other gameplay actions.

If you decide to use the communication features within the Service to interact and exchange information with other players, we’ll collect data on the content of those communications and shared information. This includes:

  • Your involvement in player forums and message boards.
  • Your public posts or comments on other players’ profiles or gameboards.
  • Your private messages or invitations to other players, whether made directly on our websites or through in-game mechanisms.
  • Your conversations with other players, whether through instant messaging, live chat, or video.
  • Your uploaded photos, drawings, or other user-generated content.

To ensure continuous improvement in speed and performance, we have the capability to access, record, and store archives of your communications, comments, photos, drawings, and other user-generated content on our servers. These measures are implemented to ensure the safety and well-being of our players, safeguard our rights and property concerning our services, conduct research, enhance, personalize, and optimize our services, and provide a better experience for our players, including through analytics usage, advertising management, and delivery. When mandated by law, we will seek your consent for these purposes.

Information Resulting From Your Usage of the Service

We’ll gather data on your usage and interaction with our Service.

When you use our Service, we’ll collect information about how you engage with it, including the frequency and duration of gameplay, the game features you interact with, interactions with other players, purchases made, progress or levels achieved, and other gameplay activities.

If you decide to use the communication features available in the Service, enabling you to interact and exchange information with other players, we’ll collect details about the content of those communications and shared information. This encompasses:

  • your participation in player forums and message boards;
  • your public posts or comments on other players’ profiles or gameboards;
  • your non-public messages or invitations to other players, made either directly on our websites or through in-game mechanisms;
  • your chats with other players (whether by instant message, live chat, or video); and/or
  • your posted photos, drawings, or other user-generated content.

In order to consistently enhance speed and performance, we possess the capability to access, record, and archive your communications, comments, photos, drawings, and other user-generated content on our servers. These actions are implemented to ensure the safety and welfare of our players, safeguard our rights and assets pertaining to our services, conduct research, improve, personalize, and optimize our services, and deliver a more fulfilling experience for our players. Additionally, we utilize analytics to manage and deliver advertising. We will seek your consent for these purposes where necessary by law.

Correspondence with Customer Support

We will retain a comprehensive record of all communications between us.

When you contact our Customer Support team for assistance, we will gather and retain the contact details you provide (usually your name and email address), details related to your gameplay or activity on our Service, and your FoxPlay player and/or social network ID number. Furthermore, we will preserve the correspondence exchanged between you and our customer service team, along with any supplementary information shared during those interactions, with the aim of providing support and improving the Service.

Information About You Obtained from Connected Third-Party Applications, Including Social Networks

If you choose to access our games by using your accounts with other companies or decide to link your accounts with those companies to our games, we may gather certain details from them.

When you play our games or access our Service through connected third-party applications or link our services to any third-party applications, such as social networks like Facebook, we might receive specific information about you from the third-party application provider. The type of information we receive depends on the particular game you’re playing, the third-party application involved, your privacy settings, and, if applicable, the privacy settings of your friends on that third-party application.

For instance, we might gather and retain some or all of the following information from the provider of the connected third-party application:

  • your first and last name;
  • your profile picture or its URL;
  • your user identification number (like your Facebook ID number), which may be linked to publicly-available information like your name and profile photo;
  • your friends’ user ID numbers and other public data;
  • the e-mail address you provided to that third-party application;
  • your approximate physical location and that of the devices you use to access our Services;
  • your gender;
  • your birthday, age, and/or age range;
  • information about your activities on or through the connected third-party application;
  • other publicly-available information on the third-party application; and/or
  • any other information that you or the provider of the third-party application share with us.

If you utilize our Service through a third-party application or link our Service to a third-party application, it’s advisable to review the terms of service and privacy policy of that third-party application as well.

If you’re unsure about the information being shared with us by a third-party application, we recommend visiting the third-party application’s platform to learn more about their privacy practices.

Cookies and Other Automated Information Collection

We will collect data regarding your device and usage of our Service, which involves utilizing cookies.

Cookies, composed of small alphanumeric characters, may be sent to your device. We utilize both session and persistent cookies. While session cookies disappear upon browser closure, persistent cookies remain for subsequent visits to the Service. You can remove persistent cookies via your browser settings. Deleting or declining cookies from the Service may limit access to its features. Alongside cookies, we utilize similar technologies like beacons, pixel tags, clear gifs, and device identifiers to recognize you and your device(s) across the Service and on different devices. We permit others to use cookies and similar technologies. You can control or opt out of the use of cookies and similar technologies for tracking your behavior on other websites for advertising purposes.

We, along with our service providers and business partners, utilize these cookies and similar technologies to gather and analyze specific technical information, including:

  • IP address;
  • the type of computer or mobile device you are using;
  • platform type (like Apple iOS or Android);
  • your operating system version;
  • your mobile device’s identifiers, like your MAC Address, Apple Identifier For Advertising (IDFA), and/or Android Advertising ID (AAID);
  • application performance and de-bugging information;
  • your browser type and language;
  • referring and exit pages, and URLs;
  • the number of clicks on an app feature or web page;
  • the amount of time spent on an app feature or web page; and/or
  • game state and the date and time of activity on our Services.

Sometimes, we may link the previously mentioned information with your social network ID or FoxPlay ID.

If you engage with our games on a mobile device, besides your device identifiers mentioned earlier, we might also gather:

  • the name you have associated with your device;
  • your country;
  • your IP address
  • your telephone number (if you provide it);
  • your specific geolocation (with your permission);
  • your mobile contacts (with your permission, as described further in Information About Your Contacts); and/or
  • information about our games and other third-party apps you have on your device.

If you wish to customize your privacy settings on your device, please refer to section 6 titled “Your Rights and How to Access, Update, and Manage Your Personal Information.”

Other Sources

Data may be gathered from a variety of third-party sources, including Facebook, Apple, Google, Amazon, Braintree, and others. Should we do so, we will duly notify you.

Additionally, we may obtain or receive information about you from external sources, such as third-party data providers. This data is merged with the information you directly provide to us, facilitating connections between you and your friends, or enabling tailored advertising based on your preferences.

How we utilize the information we collect and the legal grounds for processing it:

We utilize your data in diverse ways to develop, maintain, and deliver the Service to you. Our processing of your information is based on several legal grounds, including the need to collect information to fulfill our obligations under the Terms of Service, our legitimate interests in providing the Service, compliance with legal obligations, or your explicit consent.

While the primary purpose of collecting and storing information is to provide the requested Services and enhance your experience, there are additional purposes for which we collect and store your information, detailed below:

  • to improve and optimize the Service and our players’ experiences;
  • to create your game accounts and allow you to play our games;
  • to identify and suggest connections with other FoxPlay players and personalize the Service for you;
  • to communicate with you about the Service including in-game updates, new games, and – promotional offers that we think might be of interest to you;
  • to enable players to communicate with each other;
  • to provide technical support and respond to player inquiries;
  • to protect the safety and well-being of our players;
  • to protect our rights and property in connection with our Service;
  • to prevent fraud or potentially illegal activities, and to enforce our Terms of Service;
  • to manage and deliver contextual and behavioral advertising;
  • to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes we may have with you or other players, and to enforce our agreements with third parties; and/or
  • to conduct research.

If you are located within the European Countries (as outlined in Section 6), the gathering and utilization of the stated information depend on the nature of the information and the context in which it is obtained.

However, typically we only collect information from you when essential to fulfill our obligations under the Terms of Service. Our processing is grounded in our legitimate interests, ensuring they do not supersede your interests or rights, or upon your consent, or as mandated by law. In specific situations, there might be a legal obligation, vital interest, or necessity to obtain personal information for your protection or that of another individual (e.g., another player).

For further details or inquiries concerning the legal grounds on which we collect and utilize your personal information, please contact us (see Section 15 for Contact Information).

How We Share Information

In the situations specified in this section, we share information with third parties as part of delivering our Service to you.

To enhance your gaming interactions with friends and other players on FoxPlay, we might reveal specific details to them.

Under the following circumstances, we may share personal and general information with third parties or allow them to extract such data from our Service:

Friends and Other FoxPlay Players

FoxPlay’s games and Service actively promote interaction among players. When you play a FoxPlay game or use our Service through a social network like Facebook, your friends on that social network who also play FoxPlay games may see your name, photo, player profile (which may contain the information mentioned in Section 2, “Information About You That You Share With Us Directly”), and details of your in-game activities (including the FoxPlay games you’ve played). Your consent to this sharing is assumed when you play a FoxPlay game or use our Service.

Moreover, in many FoxPlay games, other players, whether or not they’re your social network friends, can view your player profile (as described above), check out descriptions of your in-game actions, communicate with you through our Service, and send game or friend requests through our Service or the linked social network. For example, in one of our Bingo Rooms, when you participate in a bingo round, all other players in that room can see your player profile and send you an in-game chat message.

Privacy Policies of Linked Third-Party Services and Advertisers

We cannot be held responsible for the actions of third parties in their use of your information, except for our service providers who act according to our instructions.

Our websites and games may display advertisements from “Third-Party Services,” which are companies other than FoxPlay, that may lead to their own websites, online services, or mobile applications. We are not responsible for the privacy practices or content of these Third-Party Services. If you have any questions about how these Third-Party Services handle your information, we suggest reviewing their policies and contacting them directly.

Retention Duration of Your Information

We will keep your information for as long as necessary to provide you with the Service, maintain our legitimate business operations, and/or protect or establish our rights.

The length of time we retain your personal information depends on the purpose for which we collected it and how we use it. However, we will not keep your personal information longer than necessary for our business needs or legal requirements.

We will store personal information related to your account and/or the Service for as long as your account remains active. If you decide to delete your account, we will take reasonable steps to delete this personal information. However, certain information may be retained even after your account is closed or deleted if necessary to comply with legal obligations or protect our rights.

Security of Your Information

We strive to safeguard your information diligently, but your active participation is also crucial.

We implement reasonable and suitable security measures to protect the confidentiality and integrity of your data, both online and offline, in alignment with this Policy. The specific security measures employed vary based on the sensitivity of the information involved.

For users who have registered directly with FoxPlay, your profile information is safeguarded by the password you’ve chosen for your account. It’s vital that you maintain the security of your FoxPlay account and promptly report any unauthorized access. Should you forget your FoxPlay password, our Service offers guidance on resetting it. Please exercise caution in securing your social network account details, including your password, as a compromise of these accounts could lead to unauthorized access or deletion of your FoxPlay account. We strongly advise logging out of your FoxPlay and associated social network accounts after use.

While we take precautions to minimize the risk of security breaches, unauthorized access, or data loss, complete prevention is not guaranteed. Transmission of information to our Service is done at your own risk, as we cannot assure the security of data during transmission. If you have any concerns about the security of our websites, please don’t hesitate to contact us using the provided contact information.

Changes to this Policy

We are committed to notifying you of any significant changes to this Policy.

Should substantial modifications be made to our Policy, we will notify you and other players through in-game notifications or by displaying a notice on www.casinofoxplay.com. Moreover, we may send a notification to the email address associated with your account before the changes take effect (where required by law, we will seek your consent). To ensure thorough communication, we may also post notifications on game blogs, social network pages, and/or player forums. We encourage you to check www.casinofoxplay.com and this Policy periodically for updates.

Contact Us

If you have any inquiries, feedback, or concerns regarding our Policy or privacy practices, please don’t hesitate to reach out to us via email at privacy@casinofoxplay.com.

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